Welcome to Robin Foods Australia (“Robin Foods,” “we,” “us,” or “our”). We are a leading specialist, importer, wholesaler, and distributor of U.S. sweets and snacks, beverages, and breakfast products, with a distribution network across Australia. We are committed to protecting the privacy of the personal information we collect and handle.
This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to your interactions with us, including your use of our website (https://robinfoods.com.au)
By providing us with your personal information, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this Privacy Policy
What Personal Information Do We Collect and Hold?
As an eCommerce B2B platform, we may collect and hold the following types of personal information from our wholesale customers and their representatives:
Business Contact Information: Name, job title, business name, ABN (Australian Business Number), business address, email address, and phone number.
Account Information: Username and password for login-restricted access to our platform, account preferences, and transaction history.
Financial Information: Bank account or credit card details for processing orders and payments (note: specify if you use a third-party payment processor and do not directly store full financial details).
Order Information: Details of products ordered, pricing information (including custom pricing where applicable), delivery details, and any communications related to orders.
Communications: Records of your communications with us, including emails, phone calls (if recorded, with consent where required), and inquiries submitted through our Website.
Website Usage Information: We may collect information about how you use our Website, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This may be collected using cookies and similar technologies (see Section 8 below).
Information for Manual Account Creation: Any additional information required to verify and set up your wholesale account.
Information about New Brands and Products: If you contact us regarding new brands or products, we may collect information about your business and the products you are offering.
We primarily collect personal information directly from you when you:
Register for an account on our Website.
Place an order with us.
Contact us with an inquiry or for support.
Subscribe to our newsletters or marketing communications (if applicable).
Interact with our Website.
In some instances, we may also collect personal information from publicly available sources or third parties, for example, for credit checking purposes (with consent where required) or to verify business details.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
